BIHUI 50-Piece Reusable Tile Leveling Set – All-in-One System

At Sheirra Supplies UK, we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers across the United Kingdom.

Shipping Destination

We currently ship exclusively within the United Kingdom. Orders placed for delivery outside the United Kingdom cannot be processed.

Shipping Cost

We charge a flat-rate shipping fee of £14.99 on all orders, regardless of order size or value. There are no hidden fees or additional shipping charges. The shipping cost displayed at checkout is the final amount you will pay.

Delivery Timeframes

Orders placed after 2:00 PM GMT or on weekends and UK public holidays will be processed on the next available business day.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to severe weather, courier disruptions, public holidays, or other circumstances beyond our control.

Carrier Services

We dispatch orders using trusted UK courier services, including:

• Royal Mail

• Evri

• FedEx

• UPS

• DHL

The courier selected for your order will depend on the parcel's size, weight, and delivery destination.

Order Tracking

Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking number. You can use this tracking number to monitor your shipment from dispatch through to delivery.

Dispatch Days

Orders are dispatched Monday through Friday only. Orders placed on weekends or UK public holidays will be processed on the next available business day.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may leave a notification card, attempt redelivery, or make the parcel available for collection at a local depot, depending on the courier's policy.

Customers are responsible for providing a complete and accurate delivery address at checkout. Sheirra Supplies UK is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the courier to investigate and resolve the issue as quickly as possible.

Contact Information:

At Sheirra Supplies UK, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a clear and transparent return process to assist you.

1. Return Window

We offer a 28-calendar-day return window. This means you have 28 calendar days after receiving your item to request a return. If 28 calendar days have passed since your delivery, unfortunately we cannot offer you a refund or return under this policy.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it:

•        It must be unused, uninstalled, and in its original packaging

•        All tags, labels, and included accessories must be intact

•        Your order confirmation or proof of purchase is required

•        Items that have been cut, drilled, modified, installed, or altered after delivery are not eligible for return

3. Damaged, or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at sales@sheirrasuppliesuk.co.uk with clear photographic evidence of the issue. We will arrange a full refund or replacement and cover all return shipping costs. Claims submitted after 24 hours of delivery may not be eligible for a free return or full refund.

4. Return Shipping Costs & Method

To ensure complete transparency, here is how return shipping is handled:

•        Damaged or Incorrect Items: Contact us within 24 hours of delivery with photographic evidence. We will arrange a full refund or replacement and cover all return shipping costs.

•        Change of Mind Returns: If you ordered the wrong item or simply no longer want it, you are responsible for arranging and paying for the return shipping costs. We recommend using a tracked delivery service as we cannot accept responsibility for returned parcels lost in transit.

We do not provide prepaid return shipping labels for change-of-mind returns.

5. Restocking Fees

We do not charge any restocking fees on returns.

6. Order Cancellations

Orders can be cancelled free of charge within 12 hours of placing them (Provided the order has not yet been dispatched). To cancel, contact us immediately at sales@sheirrasuppliesuk.co.uk with your order number. If the order has already been dispatched, please use our standard return process once you receive the item.

7. Refund Processing

We will notify you by email once we have received and inspected your returned item.

•        Approval & Timeline: Approved refunds are processed within 14 calendar days of receiving and inspecting the returned item at our facility

•        Payment Method: Refunds are issued to your original payment method only

•        Delivery Charges: Original delivery charges are non-refundable unless the return is due to our error

8. Exchanges

Sheirra Supplies UK does not offer direct exchanges. If you require a different product, please return your original purchase in accordance with this policy and place a new order through our website.

9. Contact Information:

Thank you for choosing Sheirra Supplies UK! If you have any questions about our products or require assistance with an order, please feel free to contact us. To assist you more efficiently, kindly include your order number or the email address used at checkout. Whether you are looking for additional product details, an update on your order status, or help with returns, our support team is here to assist you.

Order Enquiries

For order tracking, delivery questions, or to start a return, please have your order number ready when you contact us.

Returns Enquiries

To initiate a return, email us at sales@sheirrasuppliesuk.co.uk within 28 days of receiving your order. Include your order number, reason for return, and photographs if the item is damaged or defective.

Shipping Enquiries

For questions about delivery timeframes, tracking, or carrier information, please contact us with your order number and we will assist you promptly.

Payment Enquiries

For questions about payments, charges, or refunds, please contact us at sales@sheirrasuppliesuk.co.uk. Refunds are processed within 14 calendar days of receiving your returned item.

Contact Information: