Privacy policy

Who We Are

Sheirra Supplies UK ("we", "us", "our") is a UK-based retailer registered in England & Wales (Company No. 16916318). Our website address is: https://sheirrasuppliesuk.co.uk/

What Data We Collect

We collect the following personal data when you place an order or contact us:

•        Full name

•        Email address

•        Delivery address

•        Phone number (if provided)

•        Payment information (processed securely via Shopify Payments — we do not store card details)

•        IP address and browsing data (via cookies)

How We Use Your Data

We use your data to:

•        Process and fulfil your orders

•        Send order confirmations and shipping updates

•        Respond to your enquiries and support requests

•        Send marketing communications where you have opted in

•        Comply with our legal obligations under UK law

Your Rights

You have the right to:

•        Access the personal data we hold about you

•        Request correction of inaccurate data

•        Request deletion of your data

•        Object to processing of your data

•        Withdraw consent for marketing at any time

•        Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, contact us at: sales@sheirrasuppliesuk.co.uk

Do We Sell Your Data?

No. Sheirra Supplies UK does not sell, rent, or share your personal data with third parties for their own marketing purposes.

Data Retention

We retain customer order data for 7 years in compliance with UK tax law. Marketing consent data is retained until you unsubscribe.

Third Parties

We use Shopify to power our store. Your data is processed in accordance with Shopify's Privacy Policy. We use Royal Mail, Evri, FedEx, UPS, and DHL to fulfil deliveries — your name and address will be shared with the relevant carrier for delivery purposes only.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences via your browser settings or our cookie consent banner.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Information: