Terms of service

Please read these Terms of Service carefully before using the Sheirra Supplies UK website or placing an order. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

1. About Us

Sheirra Supplies UK is a UK-based retailer of stair nosings, door thresholds, building profiles, and flooring accessories. We are registered in England & Wales (Company No. 16916318). Registered address: 33 Queensway, Clifton, Swinton, Manchester, M27 8QE, United Kingdom.

2. Eligibility to Purchase

By placing an order, you confirm that:

•        You are at least 18 years of age

•        You are a UK resident

•        The information you provide is accurate, complete, and up to date

•        You are authorised to use the payment method provided

•        You provide a valid delivery address within the United Kingdom

We reserve the right to refuse or cancel any order where fraud, unauthorised payment activity, pricing errors, or other exceptional circumstances are identified.

3. Orders and Acceptance

Your order constitutes an offer to purchase products from Sheirra Supplies UK. An order is accepted only when we dispatch your goods or confirm acceptance by email. Until that time, we reserve the right to decline or cancel an order where necessary.

If we cannot fulfil your order due to stock availability, pricing errors, or other unforeseen circumstances, we will notify you promptly and issue a full refund where applicable.

4. Prices and Payment

All prices on our website are displayed in British Pounds Sterling (GBP). Prices do not include VAT as Sheirra Supplies UK is not VAT registered. The shipping cost of £14.99 is displayed during checkout before payment is completed.

We reserve the right to correct pricing errors. If an error is discovered after your order has been placed, we will contact you before processing and offer the option to continue at the correct price or receive a full refund.

5. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, images, and other information displayed on our website are accurate.

However, slight differences in colour, finish, or dimensions may occur due to manufacturing tolerances or screen display differences. If you receive a product that is damaged, incorrect, or not as described, please contact us within 24 hours of delivery.

6. Product Availability

All products are offered subject to availability. If an item becomes unavailable after your order has been placed, we will contact you promptly to offer:

•        A suitable alternative product

•        The option to wait until the item becomes available

•        A full refund

7. Shipping

Information relating to delivery areas, shipping charges, dispatch times, and estimated delivery times is available in our Shipping Policy at https://sheirrasuppliesuk.co.uk/policies/shipping-policy. Delivery estimates are provided for guidance only and may occasionally vary due to circumstances beyond our control.

8. Returns and Refunds

Our Returns & Refund Policy explains your rights regarding order cancellations, returns, and refunds. Please read this policy carefully before placing an order. Full details at https://sheirrasuppliesuk.co.uk/policies/refund-policy.

9. Installation and Product Use

Sheirra Supplies UK supplies products only and does not provide installation services. Customers are responsible for ensuring products are suitable for their intended application and are installed correctly in accordance with manufacturer recommendations and applicable building regulations.

We are not responsible for damage caused by improper installation, misuse, neglect, or failure to follow installation guidance.

10. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising from your purchase shall not exceed the amount paid for the relevant products. We are not liable for indirect, consequential, incidental, or special damages.

11. Intellectual Property

All content published on this website, including text, graphics, logos, images, and product descriptions, is owned by or licensed to Sheirra Supplies UK and is protected by applicable UK intellectual property laws. No content may be copied, reproduced, or used without our prior written permission.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will become effective immediately upon publication on this page. The Last Updated date indicates when these Terms were most recently revised.

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