Frequently asked questions
How long will my order take to arrive?
We want to get your hardware and supplies to you quickly! Here is a breakdown of our delivery timeline:
- Order Cutoff time: 5:00 PM (GMT)
- Processing time: 1 business day (Monday - Friday)
- Shipping time: 1 to 2 business days (Monday - Friday)
- Total Estimated Delivery: 2 to 3 business days
Do I have to pay for shipping?
We charge a Flat rate (£ 14.99) for shipping and delivery.All prices and charges are in GBP (£).
What should I do if I receive a damaged or defective product?
Yes, I accept returns for defective and non-defective products.You have a return window of 14 Days.Please note that the return shipping cost is the customer's responsibility.
Do you provide order tracking?
Yes, we provide a tracking number.We use reliable carrier services including Royal Mail, Evri, FedEx, UPS, and DHL.
Can I modify or cancel my order after placing it?
Yes, you can cancel your order within 12 hours (Provided the order has not yet been dispatched).