FAQs

1. How long will my order take to arrive?
Orders are delivered within 1–3 business days from the date your order is placed. Orders placed before 2:00 PM GMT are processed the same business day. Orders placed after 2:00 PM GMT are processed the next business day.

2. How much does shipping cost?
We charge a flat-rate shipping fee of £14.99 on all orders. There are no hidden fees — the price at checkout is the final amount you will pay.

3. Do you ship outside the UK?
No. We ship exclusively within the United Kingdom.

4. Can I return my order?
Yes. We offer a 28-day returns policy. Contact us within 28 days of delivery at sales@sheirrasuppliesuk.co.uk with your order number and reason for return. Return shipping costs are the customer's responsibility.

5. Who pays for return shipping?
Return shipping is the customer's responsibility. If your item arrives damaged or incorrect, contact us within 24 hours of delivery with photographs and we will cover the return shipping costs.

6. Do you offer exchanges?
No. Return your original purchase under our 28-day returns policy and place a new order separately.

7. Do your products come with a warranty?
No. We do not offer a separate product warranty. If your item is faulty or not as described, contact us within 28 days of delivery and we will arrange a refund or replacement.

8. How do I track my order?
Once dispatched, you will receive a confirmation email with your tracking number.

9. Can I cancel my order?
Yes. Orders can be cancelled free of charge within 12 hours of placing them, provided the order has not yet been dispatched. Contact us immediately at sales@sheirrasuppliesuk.co.uk with your order number.

10. How do I contact you?

Contact Information: