Returns & Refund Policy

At Sheirra Supplies UK, we want you to be completely satisfied with your purchase. We follow UK Consumer Contracts Regulations 2013 and provide clear, fair return and refund options.

Returns

  • We accept returns for both defective and non-defective products.

  • Exchanges are not accepted.

  • Items must be new, unused, and in original packaging with all tags attached.

  • Proof of purchase (order confirmation or receipt) is required.

Return Window

  • You may return your order within 14 days of delivery.

  • To initiate a return, contact us via email or phone, and we will provide instructions for returning the item.

Return Method & Fees

  • Returns are accepted by mail.

  • Customers are responsible for return shipping costs, unless the item is faulty or damaged.

  • No restocking or cancellation fees apply.

Refunds

  • Refunds are issued to your original payment method within 14 days after we receive and inspect the returned item.

  • Customers will be notified once the refund is processed.

Faulty or Damaged Items

  • Report faulty or damaged items within 7 days of delivery, including your order number and photos.

  • We will arrange a refund and cover the return postage for confirmed faults.

Cancellations

  • Orders can be cancelled before dispatch.

  • If already shipped, please follow the return process above.

Contact Us

SHEIRRA LTD (Trading as Sheirra Supplies UK)
Company Number: 16916318
Address: 33 Queensway, Clifton Swinton, Manchester, United Kingdom, M27 8QE
Phone: +44 7403 048504
Email: sales@sheirrasuppliesuk.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)